These are tests that can help determine if the problem is with the wireless card specifically and if replacing the wireless card might help, or if the problem is not with the wireless card or the Dell hardware but from some other source. It is for these reasons why I previously suggested troubleshooting in safemode with networking and clean boot troubleshooting in Windows.
This could be caused either by the wireless card, its driver, or some other utility or program that is trying to access the web and will error out when there is a block or halt in internet service. bcmpciedhd63.sys is a file that may be part of the wireless drivers. I am sorry to read that you are having these issues. I posted in this thread as it seemed to be the only recent one about the network driver crashes. Not sure why Dell isn't treating this more seriously.Īnyway, I've returned the 2nd one I received, and don't plan on trying another one, which is a pity as the machine itself was fantastic (aside from this)Įdit: I should clarify that I had bought the i7, 512 from the Microsoft Store. I then looked up the crash records in the internal Microsoft Watson database (I work at MS) and noticed that they had a decent # of hits (~100/day). I should note that I loaded the memory dumps into WinDbg and !analyze showed them all coming from bcmpciedhd63.sys.
#Rtwlan sys install
* Excluding the thermal framework drivers as they did not install correctly. I had also updated to Windows 10 Pro Update 1. I had fully updated my machine using drivers from dell's support page* (including the firmware).
I have not doubt that any decent amount of network traffic would hit the issue. The 2nd laptop hit it 3 times in a row when I was downloading a game from Steam as part of an install. The first laptop I had hit it randomly while my wife watched Netflix. The BSODs occurred whenever I had decent network traffic.